I learned how important it was to provide good customer service by assisting clients with their problems quickly and efficiently in that position. In fact, as part of my education, I spent a year working as an administrative assistant at an accounting firm, where I took on many different roles within the office. “I have always been passionate about helping others, so I would say that I care deeply about providing excellent customer service. The employer wants someone who will be engaged and enthusiastic about their work. This question is usually asked to determine whether you are genuinely interested in a career in customer service or just looking for a job. Why are you interested in working in customer service? These questions might be worded differently, but if you practice answers that speak to the intention of the question, you should find it easier to adjust on the spot. To help you start compiling your stories and answers, we’ve got some questions you might hear during your interview. STAR stands for situation (what was happening), task (what you needed to do), action (how you responded), and result (the outcome). Recruiters will often determine this through a variety of story-based questions, also known as the STAR method. Ideally, you’ll need to show the recruiter you can problem-solve, you have a passion for helping people, you’re able to stay calm under pressure, and you have excellent communication skills.
However, the fundamental skills are the same.
You can have a range of duties, from answering a chat helpline to fielding phone calls for reservations to in-person customer support roles.Īnd yes, there are nuances between the different fields. From retail to food and beverage to travel and hospitality, every industry requires empathetic and caring employees. The variety of customer service roles is vast, with various perks and schedules. That’s essentially the question that recruiters are trying to determine. Why Are You Passionate About Customer Service?
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